If an order is submitted before 12:00pm (PST) Monday – Friday, it will be processed and shipped out on the same day (if all items are available). Orders normally ship out within 24 hours after order is submitted. Shipping charges are flat rate depending on the weight. UPS and FedEx do not deliver on weekends or holidays. Orders with a P.O. Box address will be shipped via United States Postal Service (USPS) only. We use only Ground Shipping at this time. Other shipping methods will be available shortly.
International Shipping Methods:
DiamantesBeautySupply.com offers following shipping options to most international destinations worldwide:
1.USPS International Priority Mail (6-10 Days)
International packages will take additional time to clear from customs. Delivery times are not guaranteed.
We ship to most countries located worldwide. For all international orders, we only accept Paypal Payment.
To protect cardholders, DiamantesBeautySupply.com reserves the right to send orders to the billing address if a differing shipping address cannot be verified via email or phone. Orders may also be automatically rejected if the entered billing address does not match cardholders information or if the order info contains suspected fictitious information.
International Duties & Taxes:
All international customers are responsible for each country's tariffs, customs, and taxes. Any customers refusing any international shipments will be responsible for all shipping charges to have the package shipped back to the states.
Address Change/Update Policy. Once the package is shipped to an international destination, address changes cannot be fulfilled.
Lost or Stolen Packages:
DiamantesBeautySupply.com will not be responsible for stolen packages after the merchandise has been confirmed to have delivered according to our tracking system. We will do our best to inquire USPS to help you assist in retrieving your package.
Risk of Loss:
DiamantesBeautySupply.com makes every effort possible to prepare and ship out items in a timely manner. Once item(s) leave our warehouse, risk of loss is passed on to the purchaser and we cannot be held responsible for any items that have yet to arrive in customer’s possession. We will be glad to prepare a case with the United States Postal Service in order to have them investigate where the item is. The USPS will then contact customer and will do its best to resolve the situation. We cannot be held responsible and will not be able to refund or send a replacement due to loss, stolen packages, or late arrivals.
Additional Shipping and Handling Charges:
For any shipment returned to us due to a bad address, refusal upon delivery, or any other reason, there will be an additional shipping & handling charge of new shipping charge or 25% of your order total if undeliverable. Shipping charges incurred are non-refundable. International shipping charges are estimates only, therefore if the order consists of items that are over the weight for the estimated shipping, we will contact you before the order ships with the additonal charges calculated. Some orders may have to ship in multiple packages due to the international shipping restrictions.
SPECIAL NOTE: Hawaii, Alaska, Puerto Rico, US Virgin Islands, and Guam orders are automatically added $10.00 Extra shipping charge.
USPS is United States Postal Services. We utilize delivery confirmation # attached to all orders that ship via Postal Services. For more information about USPS or to track your USPS Package,USPS (United States Postal Services)
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays and weekends do not count as a business day and should be considered when calculating shipping times.
International orders may take additional processing dates to further verify order. To prevent any further delays, please utilize PAYPAL payment method to place your order. If you place your order Monday - Friday before 12 Noon Eastern Standard Time the order will usually ship the same day, but is not guaranteed. Orders placed after the 12:00 Noon Eastern Standard Time cutoff will usually ship the next business day. Most orders are shipped within 24-48 hours. Orders placed between Friday 12:00 PM Eastern Standard Time and Monday 12:00 PM Eastern Time will usually ship that Monday.